Customer Information Privacy Policy

At PNY, we are committed to providing comprehensive, cost-effective, and efficient packaging solutions that help our customers optimize production costs and gain a competitive advantage in the marketplace.

In managing customer information, we strictly adhere to the following privacy principles:

1. Information Collection

During the sales process, PNY collects information directly from customers, including:

Full name
Phone number
Address

This information is collected solely for the purpose of processing orders and delivering products to customers. We only collect information that is necessary to better understand and meet customer needs.

For VIP customers (customers with annual purchases of VND 200,000,000 or more), we may collect additional information such as date of birth for customer appreciation programs, special offers, and loyalty benefits.

2. Use of Personal Information

PNY uses and discloses customer personal information only for the purposes for which it was collected, for purposes consented to by the customer, or as otherwise required by applicable laws and regulations.

We do not share, sell, rent, or disclose customer personal information to any third party for advertising or marketing purposes without the customer's consent.

In certain circumstances permitted or required by law, our marketing or customer service teams may use customer contact information, including phone numbers, to:

Introduce products and services within our business ecosystem
Inform customers about promotions, discounts, and special offers
Conduct customer appreciation and loyalty programs

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

PNY is committed to maintaining accurate and up-to-date customer information to ensure effective service delivery and compliance with legal obligations.

3. Information Protection Methods

PNY implements appropriate security measures to protect customer personal information based on its sensitivity and importance.

These measures are designed to prevent unauthorized access, disclosure, modification, misuse, loss, or destruction of personal information.

PNY is responsible for safeguarding personal information under its control, including information shared with third-party service providers who perform services on our behalf.

When personal information is shared with service providers, they are required to protect such information in accordance with industry standards and PNY's privacy and security requirements.

4. Privacy Commitment

PNY is committed to managing personal information with the highest level of care and responsibility.

We ensure that information regarding our privacy practices and personal information management policies is readily accessible to customers.

Upon receiving a written request from a customer, PNY will provide reasonable access to the customer's personal information and, where applicable, information regarding how such data has been used or disclosed, in accordance with applicable laws and regulations.

Customers may also:

Verify the accuracy and completeness of their personal information
Request corrections or updates to inaccurate information
Request deletion of personal information where appropriate and legally permitted

PNY will respond to such requests in a timely manner and in compliance with applicable legal requirements.