Delivery policy

1. Purpose

The Delivery Policy of pny.net.vn is designed to provide customers with a convenient, transparent, and efficient shopping experience. We are committed to delivering products safely, on time, and in excellent condition.

2. Scope of Application

This Delivery Policy applies to all customers purchasing products through pny.net.vn nationwide.

3. Delivery Methods

We offer flexible delivery options to meet our customers' needs:

Standard Delivery

Available for all provinces and cities across Vietnam through reputable logistics and courier partners.

Express Delivery

Available in selected urban areas, depending on the delivery location.

Self-Pickup

Customers may collect their orders directly from our warehouse or office.

4. Delivery Time

Delivery times vary depending on the destination and shipping method:

• Urban Areas: 1–2 business days

• Suburban Areas and Nearby Provinces: 2–4 business days

• Remote and Rural Areas: 3–7 business days

Note: Delivery times may be affected by unforeseen circumstances such as weather conditions, epidemics, public holidays, or transportation disruptions.

5. Shipping Fees

Shipping charges are calculated based on:

• Delivery distance

• Weight and dimensions of the order

• Selected delivery method

Customers will be informed of the shipping fee before confirming their order.

6. Delivery Process

The delivery process at pny.net.vn includes the following steps:

1. Order confirmation

2. Packaging and handover to the shipping carrier

3. Shipment tracking

4. Delivery to the customer

Customers may track their order status through our system or contact us directly for assistance.

7. Inspection Upon Receipt

Upon receiving the order, customers are advised to:

• Carefully inspect the condition of the products

• Ensure that the products match the order details

• Refuse delivery if the products show significant signs of damage

If any issues arise, please contact us immediately for support and resolution.

8. Responsibility for Goods During Transportation

pny.net.vn is responsible for the goods until they are successfully delivered to the customer.

In the event of loss or damage during transportation, we will handle the matter in accordance with our Return and Warranty Policy.

9. Unsuccessful Delivery Cases

An order may fail to be delivered due to the following reasons:

• Incorrect delivery information provided by the customer

• Inability to contact the recipient

• Refusal to accept the order

In such cases, we will contact the customer to verify the information and arrange an appropriate solution.

10. Customer Support

For any questions regarding this Delivery Policy, please contact us:

Website: pny.net.vn

Hotline: 0866 853 829 – 0985 679 738

Email: ngocphat.ny@gmail.com

11. Service Commitment

pny.net.vn continuously strives to improve our delivery services by providing:

• Fast and reliable shipping

• Safe and professional packaging

• Dedicated customer support

We appreciate your trust and look forward to serving you.